FilipinaMeet Refund Policy

Last updated: May 28, 2026

This policy explains when FilipinaMeet provides refunds. We do not use vague "case by case" refund decisions. Refund eligibility depends on the rules below and the payment provider used.

Refund requests are reviewed against account records, purchase records, cancellation records, provider receipts, and policy enforcement history. Our goal is to make billing decisions clear: future renewals should be easy to stop, accidental duplicate charges should be corrected, and paid access that has already begun is generally not retroactively refunded unless one of the specific refund reasons below applies.

Standard Subscription Charges

Subscription fees are generally non-refundable after a billing period begins because paid access and plan benefits are made available immediately. Canceling a subscription stops future renewals and leaves paid access active until the end of the current billing period.

If you no longer want a paid plan, cancel before the renewal date listed by the checkout provider or in your subscription settings. For cancellation steps, read our Cancellation Policy. For current plan details, read our Pricing page.

Refunds We Will Provide

• Duplicate charges for the same account, plan, and billing period.
• Charges caused by a confirmed technical billing error by FilipinaMeet.
• Charges that occur after a verified cancellation was completed before the renewal date.
• Charges required to be refunded by applicable law or by the payment provider's mandatory rules.

Refunds We Do Not Provide

• Unused time, unused chat credits, or a change of mind after a billing period starts.
• Failure to cancel before the renewal date.
• Account restrictions, suspensions, or removals caused by violations of our rules.
• Loss of access caused by inaccurate account information or payment provider issues.

Safety Removals and Rule Violations

A refund is not owed when access is restricted, suspended, or removed because an account violates our Terms of Service, Community Guidelines, or Anti-Scam Policy. This includes fake profiles, impersonation, harassment, paid companionship solicitation, requests for money or gifts, romance fraud, phishing, or attempts to move members into unsafe financial arrangements.

Apple and PayPal Purchases

If you purchased through Apple In-App Purchase, Apple may require refund requests to be made directly through Apple. If you purchased through PayPal, PayPal's buyer and subscription rules may also apply.

When a payment provider controls the transaction, FilipinaMeet may not be able to issue the refund directly. We can still help identify the account, plan, charge date, and cancellation status so you can submit the correct information to the provider.

How to Request a Refund

Email [email protected] within 30 days of the charge. Include your account email, charge date, plan, payment method, and reason for the request. Do not send full card numbers, passwords, or verification codes.

If your request involves a suspected duplicate charge, billing error, or renewal after cancellation, include any receipt number, provider transaction ID, or cancellation confirmation you have. We may ask for additional non-sensitive information to match the charge to the correct account. For general billing questions, use our Contact FilipinaMeet Support page.